Marketing Trainer
Quick Apply Full-time 1 hour ago Full Job Description Responsible for maintaining the standards of the Call Center's talent by providing comprehensive training at the start of employment and continuing throughout employment.
The Specialty Marketing Trainer will work closely with the Manager and other department heads to determine areas for employee improvement.
Responsible for developing training courses for new and existing employees and establishing methods to track employee performance after completion of trainings.
To perform this job successfully, an individual must be able to perform each essential duties and responsibilities satisfactorily.
Additionally, the person must possess and adhere to the following core company values:
Integrity Passion Work Ethic Essential Duties and Responsivities Prepare and provide on premise and/or virtual training for new hire and existing staff.
Develop educational materials, such as digital presentations, videos, instructional videos, how-to manuals as well as knowledge base evaluations.
Trains and educates staff on standard protocols and customer service best practice.
Delivers new and ongoing training using the most up-to-date information as needed.
Continuously monitors department processes and recommends new and innovative ideas for service improvement to management.
This also includes feedback regarding protocols, manuals, documentation, abstracts, and summaries to ensure they are clear, concise, complete, correct and easily understood.
Analyzes the effectiveness of training and develops ways to monitor and complete knowledge checks to guarantee preparedness for handling customer phone interactions.
Create a positive and engaging virtual learning environment.
Assemble and distribute training/course materials and teaching aids.
Ensure the compliance of the company's employees to cooperate with standards and procedures during training sessions.
Escalates training and performance concerns to the Manager if staff does not meet performance standards.
Maintain awareness of and actively participates in the Corporate Compliance Program.
Provides queue coverage as needed.
This includes taking calls for 2 days per month in order to stay current with phone interaction trends.
Assist with other projects as assigned by management.
New-Hire Training for Customer Service The role requires extensive travel both in state and out of state.
Create Weekly Meeting Materials and presentations Update Lifeline with any updates and/or changes Step up as Supervisor when needed.
Experience:
Two years of training or teaching experience Two years of sales experience Education & Certifications:
Associate degree (A.
A.
) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Skills/Knowledge:
Proficiency in all Microsoft Office programs Create training contents, cheat sheets and modules Ability to adapt, inspire and invent ways to accommodate different learning needs Excellent interpersonal, verbal, and written communications skills Detail-oriented Intermediate Microsoft Office skills Ability to create, develop, and implement training programs Ability to interact with all levels of management Familiarity with interactive learning activities Positive attitude and ability to work well with others Enjoy working in a fast-paced environment while maintaining a professional attitude Ability to work independently and finish tasks with minimal supervision Limited restrictions on availability, must be able to work weekends and holidays SUPERVISORY RESPONSIBILITIES Directly supervises team of 5 to 10 trainees or existing Team Members and carries out responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include, but are not limited to, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hand to finger; talk or hear.
Requires frequent use of computer keyboard- typing required and computer mouse.
LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Job Type:
Full-time Pay:
$55,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Schedule:
8 hour shift Holidays Weekend availability Ability to commute/relocate:
Ocoee, FL 34761:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Sales:
2 years (Required) Training / Teaching:
2 years (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Specialty Marketing Trainer will work closely with the Manager and other department heads to determine areas for employee improvement.
Responsible for developing training courses for new and existing employees and establishing methods to track employee performance after completion of trainings.
To perform this job successfully, an individual must be able to perform each essential duties and responsibilities satisfactorily.
Additionally, the person must possess and adhere to the following core company values:
Integrity Passion Work Ethic Essential Duties and Responsivities Prepare and provide on premise and/or virtual training for new hire and existing staff.
Develop educational materials, such as digital presentations, videos, instructional videos, how-to manuals as well as knowledge base evaluations.
Trains and educates staff on standard protocols and customer service best practice.
Delivers new and ongoing training using the most up-to-date information as needed.
Continuously monitors department processes and recommends new and innovative ideas for service improvement to management.
This also includes feedback regarding protocols, manuals, documentation, abstracts, and summaries to ensure they are clear, concise, complete, correct and easily understood.
Analyzes the effectiveness of training and develops ways to monitor and complete knowledge checks to guarantee preparedness for handling customer phone interactions.
Create a positive and engaging virtual learning environment.
Assemble and distribute training/course materials and teaching aids.
Ensure the compliance of the company's employees to cooperate with standards and procedures during training sessions.
Escalates training and performance concerns to the Manager if staff does not meet performance standards.
Maintain awareness of and actively participates in the Corporate Compliance Program.
Provides queue coverage as needed.
This includes taking calls for 2 days per month in order to stay current with phone interaction trends.
Assist with other projects as assigned by management.
New-Hire Training for Customer Service The role requires extensive travel both in state and out of state.
Create Weekly Meeting Materials and presentations Update Lifeline with any updates and/or changes Step up as Supervisor when needed.
Experience:
Two years of training or teaching experience Two years of sales experience Education & Certifications:
Associate degree (A.
A.
) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Skills/Knowledge:
Proficiency in all Microsoft Office programs Create training contents, cheat sheets and modules Ability to adapt, inspire and invent ways to accommodate different learning needs Excellent interpersonal, verbal, and written communications skills Detail-oriented Intermediate Microsoft Office skills Ability to create, develop, and implement training programs Ability to interact with all levels of management Familiarity with interactive learning activities Positive attitude and ability to work well with others Enjoy working in a fast-paced environment while maintaining a professional attitude Ability to work independently and finish tasks with minimal supervision Limited restrictions on availability, must be able to work weekends and holidays SUPERVISORY RESPONSIBILITIES Directly supervises team of 5 to 10 trainees or existing Team Members and carries out responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include, but are not limited to, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hand to finger; talk or hear.
Requires frequent use of computer keyboard- typing required and computer mouse.
LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Job Type:
Full-time Pay:
$55,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Schedule:
8 hour shift Holidays Weekend availability Ability to commute/relocate:
Ocoee, FL 34761:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Sales:
2 years (Required) Training / Teaching:
2 years (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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