Bilingual Dealer Services Specialist II
3.
5 Quick Apply Full-time 6 hours ago Full Job Description Job Description Job
Responsibilities:
Represent the Dealer Sales Lane at the location on sale days --promote services such as Manheim Certified, accept and solicits reserve numbers from Dealers, assign run numbers, rep vehicles on the block, work IF counter/deals, up sell products and services, etc.
Work with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and or is posted on OVE; also responsible for ensuring vehicles are re-ran if needed.
Work directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolved.
Champion all sale day preparations (pre/post activities) related to in-lane and online sales Demonstrate professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim.
Investigate, troubleshoot, and resolve customer problems and issues; serve as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a prominent level of customer service.
Assist with customer care issues and respond to dealer inquiries, problems, or concerns in a professional manner and escalate, as necessary.
Educate customers on Online Vehicle Exchange, Simulcast, Manheim.
com and on other Manheim services & products.
Assist and train as needed.
Provide consultation to customers regarding setting of floor prices prior to every sale and educate dealers if needed to MMR.
Develop and strengthen relationships with dealers over the phone, online and at the Auction through planned contact and meetings, as well as feedback sessions regarding Auction and online use and services.
Serve as initial contact for buyers and sellers.
Maximize the number of transactions on OVE.
Promote all listings onsite and offsite.
Load inventory for dealers including no sales, transfer inventory from AutoTrader/others and vehicles with condition reports.
Solicit inventory and offer additional services to all buyers (PSIs, recon, CRs).
Identify sold units and facilitate transactions through completion to include but not limited to the following:
Monitor notifications generated online (e.
g.
, purchase confirmation) Perform other duties as assigned by management.
Qualifications:
High School Diploma or an equivalent combination of education and work-related experience.
Bilingual English/Spanish Required.
1 - 3 years Auction experience or 2 - 4 years dealership experience strongly preferred.
Previous experience in sales support role desired.
Effective communication (written and verbal) and interpersonal skills.
Ability to work in a high performance, fast-paced team environment.
Solid computer skills, including ability to use Internet and MS Office effectively.
Excellent customer service and problem-solving skills.
Valid driver's License and good driving record Regularly required to stand, walk, reach, talk and hear.
Frequently required to stoop, kneel, crouch, bend, squat and climb.
Work Environment:
Office environment.
Occasional exposure to outside elements.
Job Type:
Full-time Pay:
From $19.
00 per hour Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Ocoee, FL 34761:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location Job
Responsibilities:
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Quick Apply Full-time 6 hours ago Full Job Description Job Description Job
Responsibilities:
Represent the Dealer Sales Lane at the location on sale days --promote services such as Manheim Certified, accept and solicits reserve numbers from Dealers, assign run numbers, rep vehicles on the block, work IF counter/deals, up sell products and services, etc.
Work with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and or is posted on OVE; also responsible for ensuring vehicles are re-ran if needed.
Work directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolved.
Champion all sale day preparations (pre/post activities) related to in-lane and online sales Demonstrate professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim.
Investigate, troubleshoot, and resolve customer problems and issues; serve as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a prominent level of customer service.
Assist with customer care issues and respond to dealer inquiries, problems, or concerns in a professional manner and escalate, as necessary.
Educate customers on Online Vehicle Exchange, Simulcast, Manheim.
com and on other Manheim services & products.
Assist and train as needed.
Provide consultation to customers regarding setting of floor prices prior to every sale and educate dealers if needed to MMR.
Develop and strengthen relationships with dealers over the phone, online and at the Auction through planned contact and meetings, as well as feedback sessions regarding Auction and online use and services.
Serve as initial contact for buyers and sellers.
Maximize the number of transactions on OVE.
Promote all listings onsite and offsite.
Load inventory for dealers including no sales, transfer inventory from AutoTrader/others and vehicles with condition reports.
Solicit inventory and offer additional services to all buyers (PSIs, recon, CRs).
Identify sold units and facilitate transactions through completion to include but not limited to the following:
Monitor notifications generated online (e.
g.
, purchase confirmation) Perform other duties as assigned by management.
Qualifications:
High School Diploma or an equivalent combination of education and work-related experience.
Bilingual English/Spanish Required.
1 - 3 years Auction experience or 2 - 4 years dealership experience strongly preferred.
Previous experience in sales support role desired.
Effective communication (written and verbal) and interpersonal skills.
Ability to work in a high performance, fast-paced team environment.
Solid computer skills, including ability to use Internet and MS Office effectively.
Excellent customer service and problem-solving skills.
Valid driver's License and good driving record Regularly required to stand, walk, reach, talk and hear.
Frequently required to stoop, kneel, crouch, bend, squat and climb.
Work Environment:
Office environment.
Occasional exposure to outside elements.
Job Type:
Full-time Pay:
From $19.
00 per hour Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Ocoee, FL 34761:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location Job
Responsibilities:
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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