STAFF ASSISTANT
Ocoee, FL Ocoee, FL $2,400 - $2,640 a month $2,400 - $2,640 a month 8 hours ago 8 hours ago 8 hours ago Requisition No:
805911 Agency:
Department of Health Working Title:
STAFF ASSISTANT - 64069420 Position Number:
64069420 Salary:
$1200.
00-$1320.
00 Biweekly Posting Closing Date:
12/27/2023 FLORIDA DEPARTMENT OF HEALTH IN ORANGE COUNTY JOB OPPORTUNITY ANNOUNCMENT OPEN COMPETITIVE APPOINTMENT Class Title:
Staff Assistant Position Number:
64069420 Base Salary:
$1200.
00 - $1320.
00 Biweekly Location:
475 Story Road Suite#1 Ocoee, FL 34761 DOH/Orange is a tobacco free agency.
NOTE:
All responses provided to the qualifying questions for this advertisement must be verifiable on your State of Florida, Employment Application.
All questions will be verified and must be documented on your application for it to be considered valid.
YOUR
Responsibilities:
This position is with the Department of Health in Orange Healthy Start Program.
This is a specialized clerical support position that requires independent decision-making responsibility and provides support to the Healthy Start Program, and team members.
This position is responsible for initiating initial intake calls to new referred clients, initiating communication with Managed Care Organizations (MCO), and performing a range of administrative functions, including front desk, and data entry activities.
Initiates calls to new referred Coordinated and Intake Referral clients to introduce the program, purpose of call, and transfer the call to Coordinate, Intake and Referral assigned team members.
Document contact and other pertinent information in the Wells Family System (WFS) and update initial contact daily phone log with outcome of the phone contact.
Contacts MCO Medicaid Plan to inform of Healthy Start services provided to recipients by:
Creating and obtaining data-lists to determine Medicaid eligible clients who have received a completed Healthy Start service with a care coordinator; analyze client records to identify Medicaid plan of the recipient and date of last completed Healthy Start service, Email the appropriate MCO (Medicaid Plan) contact person and document the email communication to the MCO in client records within the prescribed timeframe.
Provides information to the general public regarding the services rendered by the agency or the state, and general information concerning the location and services offered by other state agencies.
Updates telephone voice mail messages and post signage as needed.
Answers the telephone, screens individuals, and calls by securing information so that they may be given correct information or by direction and/or referral to appropriate source.
Takes and relays messages and information.
Refers calls appropriately, greets visitors, maintains order in the reception area, follows/adheres to office security protocols and provides information and directions.
Receives, sorts, and distributes incoming and outgoing mail.
Mails out-of-county screens to the appropriate county.
Provides appropriate referral information.
Performs a range of associated administrative functions, as appropriate, including but not limited to, verifying client demographic information in the Florida Medicaid Management Information System and Women's Infants and Children (WIC) data systems.
Update information if necessary, in Wells Family System (WFS) and notify assigned care coordinator (when applicable).
Document birth outcome findings into Wells Family System WFS.
Completes statistical reports by required time frame according to protocol.
Maintains and safeguards both hard copy and electronic documentation and records.
Secures documents, files, and prepares records for retention.
Performs daily clerical activities including typing, data entry, bookkeeping, filing, faxing, etc.
Operates and/or utilizes a variety of standard business and office machines and equipment including copiers, calculators, fax machines, scanners, computers and printers and other related equipment with accuracy.
Provides back-up assistance to all other staff assistants, as required.
Performs other routine office duties and other related work as required and assigned.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of general office procedures and practices.
Knowledge of basic arithmetic.
Ability to plan, organize and coordinate work activities.
Ability to implement office procedures.
Ability to follow instructions.
Ability to review data for accuracy and completeness.
Ability to meet and maintain minimum production requirements for speed and accuracy.
Knowledge of general office procedures and practices.
Knowledge of basic arithmetic.
Ability to plan, organize and coordinate work activities.
Ability to implement office procedures.
Ability to follow instructions.
Ability to review data for accuracy and completeness.
Ability to meet and maintain minimum production requirements for speed and accuracy Knowledge of general office procedures and practices.
Knowledge of correct grammar usage.
Knowledge of techniques for effective communication and with dealing with people.
Ability to communicate effectively.
Ability to follow office to follow offices procedures and practices.
Ability to speak clearly and correctly and to listen effectively.
Ability to deal with the public and to handle calls in a fast, courteous, and efficient manner.
Ability to establish and maintain effective working relationships with others.
Ability to follow instructions.
Ability to plan, organize and coordinate work assignments.
Ability to meet and maintain minimum production requirements for speed and accuracy Ability to follow instructions.
Ability to sort data alphabetically, numerically, and categorically.
Ability to read and record information.
Ability to review data for accuracy and completeness.
Ability to work quickly and accurately.
Knowledge of the procedures for securing, accumulating, processing, preserving, retrieving, and controlling the distribution of documents and records.
Ability to plan, organize and coordinate work assignments.
Ability to communicate effectively.
Ability to follow office procedures and practices.
Ability to speak clearly and correctly and listen effectively.
Ability to deal with the public and to handle calls in a fast, courteous, and efficient manner.
Ability to establish and maintain effective working relationships with others.
Ability to meet and maintain minimum production requirements for speed and accuracy.
Knowledge of correct grammar usage.
Knowledge of the techniques for effective communication and with dealing with people.
Ability to communicate effectively.
Ability to follow office procedures and practices.
Ability to speak clearly and correctly and to listen effectively.
Ability to deal with the public and to handle calls in a fast, courteous, and efficient manner.
Ability to meet and maintain minimum production requirements for speed and accuracy.
Ability to review data for accuracy and completeness Ability to written communication effectively.
Ability to speak clearly and correctly and to listen effectively.
Ability to establish and maintain effective working relationships with others.
Ability to compile and analyze data.
Ability to complete reports Minimum
Qualifications:
A High School diploma/ GED One year of verifiable secretarial or clerical experience, customer service experience including communication by greeting visitors, confirming demographic information, answering questions, and explaining benefit services.
One year of verifiable experience performing data entry.
One year of proficient computer experience with Microsoft Suite programs.
Experience communicating with health care providers, offices and/or manage care organizations.
Willing and able to work, Monday through Friday between the hours of 8:
30AM and 5:
30PM.
Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency.
This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
Emergency duties may also include in-state and/or out-of-state deployment.
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation:
We search for creative solutions and manage resources wisely.
C ollaboration:
We use teamwork to achieve common goals & solve problems.
A ccountability:
We perform with integrity & respect.
R esponsiveness:
We achieve our mission by serving our customers & engaging our partners.
E xcellence:
We promote quality outcomes through learning & continuous performance improvement.
Work Location:
475 Story Road Ocoee, FL 34761 The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck.
The State's total compensation package for employees features a highly competitive set of employee benefits including:
Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please click www.
myfrs.
com); Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, including monthly costs, visit www.
mybenefits.
myflorida.
com.
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit.
A background screening will be completed on each applicant selected for a position designated as sensitive and a drug test will be conducted on each applicant selected for positions designated as safety sensitive in accordance with department policies (Background Screening DOHP 60-5-08 and Drug Free Workplace DOHP 60-9-99).
.
Any misrepresentations or omissions will disqualify you from employment consideration.
Note:
You will be required to provide your Social Security Number (SSN) in order to conduct this background check Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
For more information, please visit the SSS website:
http:
//www.
sss.
gov.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.
Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.
E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbent may be required to perform emergency duty before, during and/or beyond normal business hours and/or days.
We request that all applications be completed online with People First.
No faxed or mailed applications will be accepted by the agency.
Applicants will be contacted directly if selected for an interview.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Florida has the third largest population of veterans in the nation with more than 1.
5 million service men and women.
The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.
Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge.
These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287).
Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace.
All employees are subject to reasonable suspicion drug testing in accordance with Section 112.
0455, F.
S.
, Drug-Free Workplace Act.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735).
Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace.
All employees are subject to reasonable suspicion drug testing in accordance with Section 112.
0455, F.
S.
, Drug-Free Workplace Act.
VETERANS' PREFERENCE.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.
Certain service members may be eligible to receive waivers for postsecondary educational requirements.
Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.
Veterans' Preference documentation requirements are available by clicking here.
All documentation is due by the close of the vacancy announcement.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
805911 Agency:
Department of Health Working Title:
STAFF ASSISTANT - 64069420 Position Number:
64069420 Salary:
$1200.
00-$1320.
00 Biweekly Posting Closing Date:
12/27/2023 FLORIDA DEPARTMENT OF HEALTH IN ORANGE COUNTY JOB OPPORTUNITY ANNOUNCMENT OPEN COMPETITIVE APPOINTMENT Class Title:
Staff Assistant Position Number:
64069420 Base Salary:
$1200.
00 - $1320.
00 Biweekly Location:
475 Story Road Suite#1 Ocoee, FL 34761 DOH/Orange is a tobacco free agency.
NOTE:
All responses provided to the qualifying questions for this advertisement must be verifiable on your State of Florida, Employment Application.
All questions will be verified and must be documented on your application for it to be considered valid.
YOUR
Responsibilities:
This position is with the Department of Health in Orange Healthy Start Program.
This is a specialized clerical support position that requires independent decision-making responsibility and provides support to the Healthy Start Program, and team members.
This position is responsible for initiating initial intake calls to new referred clients, initiating communication with Managed Care Organizations (MCO), and performing a range of administrative functions, including front desk, and data entry activities.
Initiates calls to new referred Coordinated and Intake Referral clients to introduce the program, purpose of call, and transfer the call to Coordinate, Intake and Referral assigned team members.
Document contact and other pertinent information in the Wells Family System (WFS) and update initial contact daily phone log with outcome of the phone contact.
Contacts MCO Medicaid Plan to inform of Healthy Start services provided to recipients by:
Creating and obtaining data-lists to determine Medicaid eligible clients who have received a completed Healthy Start service with a care coordinator; analyze client records to identify Medicaid plan of the recipient and date of last completed Healthy Start service, Email the appropriate MCO (Medicaid Plan) contact person and document the email communication to the MCO in client records within the prescribed timeframe.
Provides information to the general public regarding the services rendered by the agency or the state, and general information concerning the location and services offered by other state agencies.
Updates telephone voice mail messages and post signage as needed.
Answers the telephone, screens individuals, and calls by securing information so that they may be given correct information or by direction and/or referral to appropriate source.
Takes and relays messages and information.
Refers calls appropriately, greets visitors, maintains order in the reception area, follows/adheres to office security protocols and provides information and directions.
Receives, sorts, and distributes incoming and outgoing mail.
Mails out-of-county screens to the appropriate county.
Provides appropriate referral information.
Performs a range of associated administrative functions, as appropriate, including but not limited to, verifying client demographic information in the Florida Medicaid Management Information System and Women's Infants and Children (WIC) data systems.
Update information if necessary, in Wells Family System (WFS) and notify assigned care coordinator (when applicable).
Document birth outcome findings into Wells Family System WFS.
Completes statistical reports by required time frame according to protocol.
Maintains and safeguards both hard copy and electronic documentation and records.
Secures documents, files, and prepares records for retention.
Performs daily clerical activities including typing, data entry, bookkeeping, filing, faxing, etc.
Operates and/or utilizes a variety of standard business and office machines and equipment including copiers, calculators, fax machines, scanners, computers and printers and other related equipment with accuracy.
Provides back-up assistance to all other staff assistants, as required.
Performs other routine office duties and other related work as required and assigned.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of general office procedures and practices.
Knowledge of basic arithmetic.
Ability to plan, organize and coordinate work activities.
Ability to implement office procedures.
Ability to follow instructions.
Ability to review data for accuracy and completeness.
Ability to meet and maintain minimum production requirements for speed and accuracy.
Knowledge of general office procedures and practices.
Knowledge of basic arithmetic.
Ability to plan, organize and coordinate work activities.
Ability to implement office procedures.
Ability to follow instructions.
Ability to review data for accuracy and completeness.
Ability to meet and maintain minimum production requirements for speed and accuracy Knowledge of general office procedures and practices.
Knowledge of correct grammar usage.
Knowledge of techniques for effective communication and with dealing with people.
Ability to communicate effectively.
Ability to follow office to follow offices procedures and practices.
Ability to speak clearly and correctly and to listen effectively.
Ability to deal with the public and to handle calls in a fast, courteous, and efficient manner.
Ability to establish and maintain effective working relationships with others.
Ability to follow instructions.
Ability to plan, organize and coordinate work assignments.
Ability to meet and maintain minimum production requirements for speed and accuracy Ability to follow instructions.
Ability to sort data alphabetically, numerically, and categorically.
Ability to read and record information.
Ability to review data for accuracy and completeness.
Ability to work quickly and accurately.
Knowledge of the procedures for securing, accumulating, processing, preserving, retrieving, and controlling the distribution of documents and records.
Ability to plan, organize and coordinate work assignments.
Ability to communicate effectively.
Ability to follow office procedures and practices.
Ability to speak clearly and correctly and listen effectively.
Ability to deal with the public and to handle calls in a fast, courteous, and efficient manner.
Ability to establish and maintain effective working relationships with others.
Ability to meet and maintain minimum production requirements for speed and accuracy.
Knowledge of correct grammar usage.
Knowledge of the techniques for effective communication and with dealing with people.
Ability to communicate effectively.
Ability to follow office procedures and practices.
Ability to speak clearly and correctly and to listen effectively.
Ability to deal with the public and to handle calls in a fast, courteous, and efficient manner.
Ability to meet and maintain minimum production requirements for speed and accuracy.
Ability to review data for accuracy and completeness Ability to written communication effectively.
Ability to speak clearly and correctly and to listen effectively.
Ability to establish and maintain effective working relationships with others.
Ability to compile and analyze data.
Ability to complete reports Minimum
Qualifications:
A High School diploma/ GED One year of verifiable secretarial or clerical experience, customer service experience including communication by greeting visitors, confirming demographic information, answering questions, and explaining benefit services.
One year of verifiable experience performing data entry.
One year of proficient computer experience with Microsoft Suite programs.
Experience communicating with health care providers, offices and/or manage care organizations.
Willing and able to work, Monday through Friday between the hours of 8:
30AM and 5:
30PM.
Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency.
This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
Emergency duties may also include in-state and/or out-of-state deployment.
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation:
We search for creative solutions and manage resources wisely.
C ollaboration:
We use teamwork to achieve common goals & solve problems.
A ccountability:
We perform with integrity & respect.
R esponsiveness:
We achieve our mission by serving our customers & engaging our partners.
E xcellence:
We promote quality outcomes through learning & continuous performance improvement.
Work Location:
475 Story Road Ocoee, FL 34761 The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck.
The State's total compensation package for employees features a highly competitive set of employee benefits including:
Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please click www.
myfrs.
com); Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, including monthly costs, visit www.
mybenefits.
myflorida.
com.
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit.
A background screening will be completed on each applicant selected for a position designated as sensitive and a drug test will be conducted on each applicant selected for positions designated as safety sensitive in accordance with department policies (Background Screening DOHP 60-5-08 and Drug Free Workplace DOHP 60-9-99).
.
Any misrepresentations or omissions will disqualify you from employment consideration.
Note:
You will be required to provide your Social Security Number (SSN) in order to conduct this background check Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
For more information, please visit the SSS website:
http:
//www.
sss.
gov.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.
Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.
E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbent may be required to perform emergency duty before, during and/or beyond normal business hours and/or days.
We request that all applications be completed online with People First.
No faxed or mailed applications will be accepted by the agency.
Applicants will be contacted directly if selected for an interview.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Florida has the third largest population of veterans in the nation with more than 1.
5 million service men and women.
The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.
Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge.
These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287).
Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace.
All employees are subject to reasonable suspicion drug testing in accordance with Section 112.
0455, F.
S.
, Drug-Free Workplace Act.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735).
Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace.
All employees are subject to reasonable suspicion drug testing in accordance with Section 112.
0455, F.
S.
, Drug-Free Workplace Act.
VETERANS' PREFERENCE.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.
Certain service members may be eligible to receive waivers for postsecondary educational requirements.
Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.
Veterans' Preference documentation requirements are available by clicking here.
All documentation is due by the close of the vacancy announcement.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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